What is Pinnacle?

A centralised platform for integration and monitoring

Pinnacle connects security, fire, BMS, environmental and IoT systems, bringing alarms, faults, device status and operational data into one platform. Monitor, manage and automate systems within individual buildings, with centralised visibility and control across your wider estate.

Overview

Capable where it counts, simple where it should be

Pinnacle combines vendor-agnostic integration, monitoring, control and automation in one platform. It simplifies the management of alarms, events and faults, provides clearer insight through connected data and helps organisations make better use of existing technology.

A connected platform

How Pinnacle connects technology and supports different deployment requirements.

Vendor-agnostic integration
Monitoring and control in one platform
Existing and new systems connected
Local operation and centralised remote access across sites
Support for WAN-connected, segregated-network and offline sites
Data centralisation, normalisation and sharing with third-party platforms
Everyday operations

Capabilities for monitoring, managing and understanding connected systems.

Alarms, events and faults in one place
Device health and estate visibility
Interactive maps and configurable layouts
System control and automated responses
Profiles for different operating modes and scenarios
Audit trails, data dashboards, drill-down and report exports
Flexible deployment and pricing

Options for purchasing, deployment and future expansion.

Pay-per-device pricing with OpEx and CapEx options
Fully self-hosted options
Single-site and multi-site deployment
Phased upgrades and future expansion
No licence limit on the number of client applications
Integrator-led installation and configuration

Features

Explore the platform

Connect building technology, simplify day-to-day operations and bring information and control together across individual sites and multi-site estates.

Centralised monitoring

Bring alarms, faults, device status and operational data into one platform, with local visibility at individual sites and centralised oversight across wider estates.

Vendor-agnostic integration

Connect existing and new security, fire, BMS, environmental and IoT systems, using the capabilities available through each supported integration.

Control and automation

Configure cause-and-effect rules to coordinate responses across connected systems and reduce repetitive manual tasks.

Multiple operating modes

Use operational profiles to adapt system behaviour for everyday operation, out-of-hours periods, events and emergency situations.

Interactive maps and layouts

Bring site plans, devices, camera views and event information together in configurable layouts. Help operators locate issues quickly and access the information needed to respond.

Data aggregation and normalisation

Bring data from different systems and manufacturers into one platform, organising it into a consistent format for comparison and analysis across sites.

Dashboards and insights

Explore connected data through dashboards, drill down into events and trends, and export reports to support operational reviews and better-informed decisions.

AI integration

Connect compatible AI and analytics technologies to support health and safety, strengthen security and help identify risks specific to each organisation and its operations.

Audit logging

Record events and user actions to support investigations, demonstrate oversight and provide evidence for operational reviews and audits.

Flexible deployment

Support on-site operation and centralised remote access across WAN-connected and segregated networks. Local operation at offline sites and fully self-hosted options are also available.

User access and permissions

Manage access through role-based permissions, with Microsoft Entra ID authentication for the portal and two-factor authentication governed by the organisation’s Entra configuration.

Straightforward configuration

Synchronise supported integrations and configure devices, maps, profiles and permissions using tools designed by engineers, for engineers. Guidance and technical support are available when needed.

Technical information

The detail behind the platform

For those who like to lift the lid: the techy details behind deployment, access and licensing.

Architecture and deployment
Windows-based site servers provide local integration, with multi-site server options for WAN-connected locations. The cloud portal centralises data and provides access across your estate. Fully self-hosted deployment options are also available.
Hardware and virtualisation
Entry-level server specification starts with an Intel N250 processor and 8 GB RAM in a NUC-format PC. Virtual server deployments are supported. Storage, operating system and server sizing depend on the project and level of site activity.
Cloud hosting
The Pinnacle cloud portal is hosted on Microsoft Azure using UK regions.
User interfaces
Access Pinnacle through the Windows desktop client for local operation and the web portal for centralised monitoring across your estate. A mobile application also extends access to teams on the move.
Identity and access
Portal authentication uses Microsoft Entra ID, with two-factor authentication governed by the Entra configuration. Role-based permissions control user access.
Data protection
Site-to-cloud communication is encrypted. Local passwords and integration credentials are encrypted in the database. Camera transport encryption depends on device support.
Updates and maintenance
Software is downloaded from the Pinnacle Portal, with quarterly updates available for integrators to deploy as part of planned maintenance.
Licensing
Pricing is based on connected device count, with subscription and CapEx options available. There is no licence limit on the number of clients.
Company certifications
Pinnacle Systems holds ISO 9001, ISO 27001 and Cyber Essentials certifications.

See Pinnacle in action

Discover how Pinnacle can connect your systems, improve visibility and support your teams across one site or your entire estate.

UK-based company
UK-based support
Cyber Essentials certified
ISO 9001
ISO 27001
99.9% avg site uptime